800-668-4340    | NEWS | ABOUT AMERICAN WEST | CONTACT AMERICAN WEST | AGENT LOGIN

News

Home/News

Media Contact:

American West Insurance Company

1101 1st Ave N
Fargo, ND 58102
(800) 668-4340

American West in the News

Date Title
3/31/2021 Nodak Insurance Group achieves "Superior Rating" for claims customer experience

Nodak Insurance Group, which includes American West Insurance Company, has achieved a "Superior Rating" for Personal Lines Claims Customer Experience in 2020 as measured by Ward's ExperienceMonitor program.

Ward's Claims Customer Experience Superior Rating is based on achieving a minimum Net Promoter Score of 50 across all Personal Auto and Property claims settled and measured in 2020.

Annually, Ward analyzes results of insurers utilizing Aon Inpoint's ExperienceMonitor application for claims customer experience management. Each company achieving the Superior Rating has exceeded quality targets set for personal lines claims customer responses.

American West Insurance is a part of the Nodak Insurance Group of companies. 

For more information, please visit:aon.io/3tmeQTr

Back to NEWS